FREQUENTLY ASKED QUESTIONS
General Questions​​
Q: What types of products do you offer?
A: We offer a wide variety of beads, charms, jewelry-making tools, and custom jewelry kits, along with in-person and virtual jewelry-making classes and events.
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Q: Where are you located?
A: Our studio is located at 2324 East Cesar Chavez St., Austin, TX 78702, where you can shop, create, and take part in classes.
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Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that make the perfect present for the jewelry maker in your life!
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Orders and Shipping​
Q: How long does it take to process my order?
A: We process orders within 24-48 hours. Once shipped, delivery times depend on your chosen shipping method.
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Q: Do you offer free shipping?
A: Yes! Enjoy free shipping on U.S. orders over $60.
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Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a tracking number via email.
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Returns and Exchanges​
Q: What is your return policy?
A: We offer 30-day returns for most items in their original condition. Customized or special-order products may not be eligible for return.
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Q: How do I return an item?
A: To initiate a return, contact us at support@austinbeadbox.com. We'll provide instructions for returning your item.
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Q: Can I exchange my item?
A: Yes, we offer exchanges within 60 days of purchase. If you’d like a different item, please contact us to arrange an exchange.
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Subscription Kits​
Q: What is the Monthly Bead Kit?
A: Our Monthly Bead Kit subscription delivers curated beads and supplies straight to your door every month. Each kit includes unique, high-quality materials and a special project to inspire your creativity.
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Q: How much does the subscription cost?
A: The subscription is $29 per month. Sign up today and get your first month free!
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Q: Can I cancel or pause my subscription?
A: Yes, you can cancel or pause your subscription anytime through your account settings or by contacting us at support@austinbeadbox.com.
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Q: What if I’m not satisfied with a kit?
A: If you’re unhappy with a kit, reach out to us within 30 days, and we’ll work with you to make it right.
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Classes and Events​​
Q: What types of classes do you offer?
A: We offer a range of classes, including jewelry-making for beginners, advanced techniques like wire wrapping, and specialized workshops for kids and adults.
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Q: Can I book a private event?
A: Yes! We host private parties, including kids' birthday parties, adult events, and virtual jewelry-making sessions.
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Q: What is the Bead Bar Mobile Service?
A: Our Bead Bar Mobile Service brings the fun to you! We provide all the materials and instruction for a creative jewelry-making event at your chosen location.
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Still have questions?
Contact us at info@austinbeadbox.com or 737-265-2234 — we're happy to help!